![]() We are always trying to go above and beyond for our customers as a VMware TAM and managing open SRs is just one way that we do this. It also helps to do things in this way so that the TAM can respond on your behalf if that is appropriate and necessary, directly into the SR ensuring the response is captured as part of the current SR. ![]() Simply include your TAMs email address in this area and he will be part of all communications related to the SR. When you open a new case on the web there is a section for "alternative contacts". Because of this, it is always a really good idea to include your VMware TAM on your support case when you log it. We do this by sometimes being the middle man to help communication flow, we also provide management of the support case. As a TAM it is one of our responsibilities to ensure that our customers get the best level of support from VMware. ![]() ![]() Hi everyone, I hope you have all had a productive week. ![]()
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